Frequently Asked Questions

General FAQs:

Q1: What is Quicky?

A1: Quicky is a mobile app that allows you to pre-order and pay for beverages from your favorite cafes or beverage spots, saving you time and ensuring your drink is ready when you arrive.

Q2: How does Quicky work?

A2: Simply download the app, select your preferred cafe, choose your beverage and any customizations, and pay securely through the app using Stripe Connect. Your order will be ready to pick up at the time you specify.

Q3: Is Quicky free to download?

A3: Yes, Quicky is free to download and register. You only pay for the beverages you order.

Account and Payment FAQs:

Q1: How do I set up a Quicky account?

A1: Download the Quicky app from the App Store or Google Play, open the app, and follow the prompts to create an account with your email address or social media login.

Q2: What payment methods can I use with Quicky?

A2: Quicky uses Stripe Connect, which accepts a variety of payment methods including major credit cards and debit cards.

Q3: Is my payment information secure with Quicky?

A3: Yes, Quicky takes your security seriously. All transactions are processed through Stripe Connect, which employs state-of-the-art security protocols to protect your information.

Order FAQs:

Q1: How do I place an order on Quicky?

A1: After logging into your account, select a store, choose your beverage, add any variations or extras, and confirm your pick-up time. Then proceed to payment to complete your order.

Q2: Can I customize my beverage order on Quicky?

A2: Absolutely! Quicky allows you to add variations and extras according to what the beverage location offers.

Q3: Can I schedule an order for a later time or date?

A3: Yes, Quicky allows you to schedule your orders in advance, based on the store's operational hours and availability.

Pick-up FAQs:

Q1: How will I know when my order is ready?

A1: You will receive a notification on the Quicky app when your order is ready for pick up.

Q2: What do I need to pick up my order?

A2: You'll need to show the order confirmation within the Quicky app to the staff at the pick-up location.

Troubleshooting FAQs:

Q1: What if there is a mistake with my order?

A1: If there's an issue with your order, please contact the cafe directly to resolve it as quickly as possible. For app-related issues, you can use the 'Help' feature in Quicky or contact our support team.

Q2: What should I do if the app is not working?

A2: Ensure you have the latest version of the app installed. If problems persist, contact our support team through the app or at our website.

Feedback and Support FAQs:

Q1: How can I provide feedback about my experience?

A1: We welcome your feedback! You can leave a review in the app store, within the app after completing your order, or contact us directly through the Quicky app.

Q2: Who do I contact if I need help with the app?

A2: Our customer support team is available to assist you. Reach out to us through the 'Help' section in the app or by visiting the contact section of our website.

User App Installation:

Q1: How can I install the webapp version (Progressive Web App (PWA))?

A1: Here are the steps to install PWA on both IOS and Android Devices:

For Android Devices:

Step 1: Open Your Browser

Open the web browser on your Android device (Google Chrome is recommended for the best experience).

Step 2: Visit the Quicky Website

Type the URL of Quicky's web app into the browser's address bar and navigate to the site. (login.quicky.cafe)

Step 3: Add to Home Screen

Once the website loads, tap on the three dots at the top right corner of the browser to open the menu.
From the dropdown menu, select “Add to Home screen.”
You may be prompted to enter a name for the shortcut; you can keep it as “Quicky” for easy recognition.

Step 4: Confirm Installation

Tap “Add” or “Install” when prompted.
The Quicky icon will now appear on your home screen, similar to how a regular app does.

Step 5: Access Quicky

Tap on the Quicky icon from your home screen to open and use the app as you would any other.
Accept locations services and notification prompts

For iOS Devices:

Step 1: Open Safari Browser

Open the Safari browser on your iOS device. (Other browsers on iOS may not support adding a PWA to the home screen).